Returns & Exchanges
We want you to be completely satisfied with your Thermomix® purchase; if you are not, you may return your items within 30 days of delivery for a full refund or exchange. Please ensure all appliances and accessories are returned in their original packaging with all included documentation.
Initiate Your Return
Contact our Customer Support team via our online portal or phone to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the Thermomix® and all components into the original shipping box, ensuring the RMA number is clearly marked on the outside.
Ship to Service Center
Use the prepaid shipping label provided by our team to drop off your package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the contents and condition of your return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing